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How jpo4d Handles Your Personal Information

When you open an account with us, you share personal details and wallet information — including your DANA, OVO or GoPay account data.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataCookie and device data policyContact path for data requests
jpo4d How jpo4d Handles Your Personal Information
DATA REQUEST CONTACT

How to Reach Us About Your Privacy

If you want to review, correct or remove personal data we hold on your account, contact our support team directly. We handle data requests through the channels below. When you write in, include your registered account email and a brief description of what you need — this helps us locate your records and respond without unnecessary back-and-forth.

Live Chat Support Open the live chat window from your account dashboard. Raise a data request and our team will log it, confirm receipt and follow up within the same session where possible.
Email Data Requests Send your data access or deletion request to our support email. Include your registered account details so we can match your request to the correct account record quickly.
Account Help Centre For general privacy questions — including cookie settings and wallet data — the help centre has a dedicated privacy section. Navigate there from your account menu under Settings.
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our approach to data security covers your account credentials, your linked wallet details and the session data generated each time you log in. We apply encryption to data in transit and at rest, which means information moving between your device and our servers — including DANA or OVO transaction references — is protected from interception. We also run session monitoring to flag logins from unrecognised devices, sending an OTP to your registered phone number before access is granted.

Encryption in Transit

All data moving between your device and our platform uses SSL encryption. This covers account login details, GoPay and OVO wallet references, and any personal information you submit.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from your browser settings at any time.

Account Security and OTP

When a login is detected from a new device, we send a one-time password to your registered number. This step protects your account even if your password is compromised.

Data Retention and Deletion

We hold your account data only as long as needed. Once you close your account, we delete personal records beyond what applicable law requires us to retain for compliance purposes.

Common Questions About Your Data on jpo4d

These are the questions we hear most often about how your personal information is handled. If your question is not here, contact support through live chat or email and we will respond with account-specific details.

We collect your name, email, phone number and the e-wallet details you provide — such as DANA, OVO or GoPay account references. We use this to verify your identity and process transactions.

Wallet data is shared only with the payment processor needed to complete your transaction. We do not share it with advertisers or unrelated third parties under any circumstances.

Contact us via live chat or email with your registered account email address. We will identify your data records and provide a summary of what we hold within a reasonable timeframe.

Yes. Submit a deletion request through support. We will remove your personal data except for records we are required to keep by applicable law. Your account will be closed as part of this process.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You can manage or disable non-essential cookies through your browser settings at any time.

Once your account is inactive or closed, we retain only the data that applicable law requires us to hold. All other personal records are deleted. The retention period depends on local legal obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.